FAQ

Quick answers to common questions. If you have any others, send them through, and we're happy to help.

Agents
Lawyers and Conveyancers
Buyers

What are the fees or charges for agents?

Our technology and platform is free for agents to use.

What are some of the benefits for agents?

Contrax allows your buyers to move fast while avoiding cumbersome legal processes. They’ll have access to an easy to read legal review of the contract of sale, that they or their legal team can purchase and view immediately. The Contrax legal review arms your buyers with all they need to know before moving forward with an offer.

The Contrax legal review also enables your vendors to transact with purchasers who are fully aware of their legal obligations, making for a smooth exchange and settlement.

What is a Contrax legal review?

A Contrax legal review is a summarised version of the contract of sale. It highlights the legal terms, any clauses that purchasers should be aware of and any amendments to the contract of sale that they should request.

Contrax legal reviews are usually approximately two pages long and straightforward to understand. We avoid complicated legal jargon so that our buyers can be fully aware of their legal obligations as well as the legal implications of buying a property.

If a buyer purchases a Contrax legal review do they still need a lawyer or conveyancer?

The Contrax legal review of the contract of sale is the first step in the legal process of buying property. Suppose a purchaser wants to make an offer or attend auction after reading the legal review. In that case, we suggest that they engage a lawyer or conveyancer to move forward.

Can I see the legal review before sending it to potential buyers?

Agents are unable to view the Contrax legal review before sending it to potential purchasers. Potential buyers and their legal teams can review the contract of sale on our site and if required purchase the Contrax legal review.

How long does it take for Contrax to review the contract of sale?

We aim to complete the comprehensive legal review of the contract of sale within two business days. We recommend that you add your new properties and upload your contracts of sale to our site two-three days before your first open home. That way, the Contrax legal review will be ready to share with potential buyers on the day of your first open home.

What happens if I upload the contract of sale to Contrax on the day of my open home?

Don't stress; we'll still provide you with a unique link to share the contract of sale with potential buyers and their legal teams. We'll also notify you when the Contrax legal review is ready and update the existing link, so there'll be no need to resend.

Can I display a Contrax link at my open home?

Yes, we'll provide you with a QR code and unique link that can be downloaded, printed and shared. Use the QR code or link in your marketing materials or communications to share access to the contract of sale and Contrax legal review.

Who can upload a contract of sale to Contrax?

Any agent or team member within your agency can add a property and upload the contract of sale to Contrax. When uploading the contract of sale, you can nominate another person from your agency whose name we can display on the listing. You can also select other team members who are associated with the property and would like to receive updates.

All team members associated with the property will receive notifications when the Contrax legal review is ready. They'll also be able to access, update and share the property from within their Contrax management area.

How do I share the Contrax legal review with potential buyers and their legal advisers?

When the Contrax legal review is ready, we'll send you an email with a shareable link. Copy and paste this link into your email ready to share with potential buyers.

You can also access the link and a QR code by logging into your Contrax account, selecting the property and clicking on 'share legal review'.

What stats can Contrax provide to agents?

We can send you a weekly update that shares stats on how many times the property has been viewed, how many times the contract of sale has been viewed and downloaded and how many Contrax legal reviews have been purchased.

Do you have an integration with any agency CMS products?

We don't currently integrate with any agency CMS products. However, the feedback that we've received from agents is that this is something they'd be interested in. We will look into providing this functionality in the future.

What happens to the listing on Contrax when the property sells?

Agents can update their property listings as soon as they sell in their Contrax account management area. When you mark a property as sold we remove the listing from the Contrax website and restrict people from viewing the contract of sale or purchasing the legal review.

What locations do you service?

We currently offer our legal reviews and conveyancing services throughout New South Wales.

What type of conveyancing services can Contrax provide?

Contrax has a full scale conveyancing team who can cover all conveyancing matters throughout NSW.

Is the Contrax website secure?

Yes, the security of our software and user information is of paramount importance to us. We do not capture sensitive information such as password or credit card details. We also undertake regular security reviews to ensure that we meet all modern security standards.

What agencies are you currently working with?

We're currently working with a host of top agencies, including agents from McGrath, Belle Property and Century 21, among others. This list is growing all the time, and we welcome your enquiry.

What is a Contrax legal review?

A Contrax legal review is a summarised version of the contract of sale. It highlights the legal terms, any clauses that purchasers should be aware of and any amendments to the contract of sale that they should request.

Contrax legal reviews are usually approximately two pages long and straightforward to understand. We avoid complicated legal jargon so that buyers can be made fully aware of their legal obligations as well as the legal implications of buying a property.

We provide this to you in a template format that allows you to easily customise it to your client's needs.

What are some of the benefits of using Contrax for lawyers and conveyancers?

The Contrax legal review is comprehensive and 100% independent. We'll send a template directly to your inbox that you can amend to suit your client's unique needs and send it to them fast.

You can also access the Contrax legal review and contract of sale on our website. Here you can quickly and efficiently cross-check each clause in the legal review using custom links to the original contract of sale.

To help you manage your workflow, we'll store all your legal reviews in your account, and we'll notify you if anything changes.

Can Contrax provide a legal review of a contract of sale for my practice?

Absolutely; search for the address in the search bar or access the contract directly from the link provided by the real estate agent to your client. If the address is not available, make a request, and we'll have it ready for you within two business days.

How much does a Contrax legal review cost?

We charge $74 (inclusive of GST) for a Contrax legal review.

What locations do you service?

We currently offer our services throughout New South Wales.

How can I reach out to the Contrax team?

We would love to hear from you. Please reach out with any questions or feedback or to find out more about Contrax or the Contrax team. You can contact us directly via the 'contact us' page.

What payment options do you accept?

We accept all major credit cards including Visa, Mastercard and American express.

Is the Contrax website secure?

Yes, the security of our software and user information is of paramount importance to us. We do not capture sensitive information such as password or credit card details. We also undertake regular security reviews to ensure that we meet all modern security standards.

What is a Contract of Sale?

The contract of sale is a legally binding agreement between two parties outlining the terms of purchase or transfer of real estate. Before any property can be put on the market, a contract of sale must be prepared by the vendor's lawyer or conveyancer and made available to any prospective purchasers.

What is a Contrax legal review?

A Contrax legal review is a summarised version of the contract of sale. It highlights the legal terms, any clauses that purchasers should be aware of and any amendments to the contract of sale that they should request. It also helps you identify any legal issues with the property and puts you in a position to make an informed decision on whether you should proceed with the property.

Contrax legal reviews are usually approximately two pages long and straightforward to understand. We avoid complicated legal jargon so that you can be fully aware of your legal obligations as well as the legal implications of buying a property.

If I buy a legal review do I still need a lawyer of conveyancer?

The Contrax legal review is the first step in the legal process of buying property. Suppose you would like to make an offer or attend auction after reading the legal review. In that case, we suggest that you engage a lawyer or conveyancer to move forward. Your lawyer or conveyancer will explain everything you need to know about buying a property and liaise directly with the agent and vendor's legal team on your behalf.

What are some of the benefits of purchasing a Contrax legal review for buyers?

The Contrax legal review allows you to quickly get up to speed on the terms of the contract of sale for the property you're interested in buying. It's available immediately online and sent directly to your inbox, which means no waiting around for others to get back to you. Our team of property lawyers prepares the legal review before the first open home so that it's available when you need it.

In short, everything you need to know about the contract of sale available immediately for $74. No waiting, no complicated legal processes, no wasted time and money.

Can I send the legal review onto my legal team? Will they still charge me?

Yes, once you're ready to proceed with the property, we suggest that you send the legal review onto your legal team. Your legal team will then be able to answer any further questions you might have and contact the vendor's lawyer to negotiate any unfavourable terms on your behalf.

We can't speak for how other lawyers or conveyancers will charge customers. We suggest calling them directly to discuss costs.

Alternatively, we would love to be your lawyer. Included in the $74 charge for the Contrax legal review we are happy to answer any questions you have about the property and to negotiate with the vendor's solicitor on your behalf.

What is the difference between a lawyer and a conveyancer?

Generally, conveyancers have detailed knowledge in one area of law, being property law. Solicitors, on the other hand, have specific knowledge about property law but also a broader understanding of the law in general.

Both conveyancers and lawyers are qualified to help you with the legal aspects of buying property.

How long will it take for me to receive the legal review?

Suppose the property is available on our website and our legal team has already reviewed the contract of sale. In that case, we'll send you the Contrax legal review direct to your inbox immediately after purchase. The review will also be available instantly online alongside the contract of sale in your Contrax account.

If there's no legal review available for a property you're interested in, reach out to us with the property details, and we'll try our best to have a review ready for you within two business days.

What affiliation do you have with the agent, vendors lawyer and vendor?

We work with real estate agents, vendors and vendors lawyers on behalf of buyers. Contrax provides its legal services entirely independently of the agent, vendor and vendors lawyer. We are 100% focused on looking after our buyers above all else.

How much does it cost?

We charge $74 (inclusive of GST) for a Contrax legal review. Included in this charge, we are happy to answer any questions you have about the property and to negotiate with the vendor's solicitor on your behalf.

After you've purchased the Contrax legal review you can decide whether to send it on to another lawyer or conveyancer or to use us as your lawyer. If you choose to proceed with Contrax as your lawyer, our conveyancing fees are $800 (plus GST, disbursements and any further legal reviews).

We'll only charge these fees when your property settles if you are the successful purchaser. If you're not the successful purchaser, no further conveyancing fees are payable to us.

What locations do you service?

We currently offer our services throughout New South Wales.

What is settlement?

Settlement is the process of transferring property from vendor to buyer. It involves various legal, financial and administrative tasks. Settlement generally happens 30 days after a buyer has placed a deposit on a property, these terms are arranged between your legal team and the vendor's legal team.

How long does settlement take?

Settlement generally happens 30 days after a buyer has placed a deposit on a property, these terms are arranged between your legal team and the vendor's legal team.

What type of conveyancing services can Contrax provide?

Contrax has a full scale conveyancing team who can cover all conveyancing matters throughout NSW.

How can I reach out to the Contrax team?

You can contact us directly at hello@contrax.com.au.

What happens after I make an offer on a property?

If you make an offer on the property which is accepted unconditionally, you will be required to pay the deposit and sign the contract of sale. It is therefore essential that you are happy with the contract of sale and that your lawyer ask any questions or request any amendments before signing.

What happens if I attend an auction?

If you attend an auction for a property and are the successful bidder, you will be required to sign a contract of sale and pay the deposit on the spot. There are no cooling-off periods for auctions, so you need to be happy with the contract sale before you attend the auction.

What payment options do you accept?

We accept all major credit cards including Visa, Mastercard and American express.

Is the Contrax website secure?

Yes, the security of our software and user information is of paramount importance to us. We do not capture sensitive information such as password or credit card details. We also undertake regular security reviews to ensure that we meet all modern security standards.

Can I buy a strata and pest report from you?

Contrax doesn't sell strata or building and pest inspections.