Frequently Asked Questions

What fees are covered by the guarantee?

We'll refund the entire Contrax legal review fee.

Who should I contact if I have questions or would like to request a refund?

You can call us directly on (02) 9884 7473. Or, if you work with a Contrax lawyer, you can contact your lawyer.

How long do I have to request a refund under the guarantee?

Refund requests must be received within 90 days of the date the fee was charged.

How long will it take to receive my refund?

Funds will be credited to your account as soon as possible after receiving a valid request.

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